If your email address or password is not recognised, please follow the instructions below:
- make sure you use the email address and password associated with your account;
- if you do not remember your password, click on the link "Forgot your password?" on the login page. You will then be asked to enter your email address and we will send you a message with a link to create a new password (if you do not receive it in the next few minutes, check your spam folder);
- if you enter an incorrect email address and/or password three times in a row, your account will be locked for 30 minutes.
If you still cannot connect, contact us giving as much detail as possible so that we can identify you and help you:
- screenshots of any error message
- the subscription number if you have it
- information allowing us to identify you such as the date of subscription, the previous orders, the delivery address etc.