Delivery in France:
If you are absent during a delivery, you will receive a delivery failure notification with instructions to reschedule a delivery for free (if possible) or to collect your package if it was left with a neighbor/concierge/building manager.
If you are absent again during the second delivery, the package will be returned to us. Return costs will be deducted from the amount to be reimbursed. You will then have to place a new order to receive the products.
Delivery in Belgium, and The Netherlands:
You will receive an email when your order is shipped with a track & trace link of the delivery. This allows you to review, and modify the delivery instructions. You have the option of having your order delivered to your home address or to another address (office, neighbours, etc.).
If there is no response from your side, the delivery will be made and if you are absent, a new delivery attempt will be made the next day. If this second attempt fails, the parcel will be delivered to a collection point and returned after 14 days if you do not pick it up. *Return costs will be deducted from the amount to be reimbursed)
Delivery in Austria, Germany and Luxembourg:
If you are absent at the first delivery attempt, there are 2 options:
- Your parcel will be dropped at the nearest pick-up point DHL ServicePoint
- Your parcel will be presented a 2nd time at the home address on the next working day.
In both cases, you will find a notice in the letter box ("not home" card), mentioning the tracking number and the chosen delivery option for your shipment. With this notice you can collect your box at the pick-up point or choose another delivery option via the intervention portal mentioned on the card. If the box is dropped at the DHL ServicePoint, you can pick it up at your convenience within 7 days.
If you are is absent again at the second delivery attempt or you fail to collect your parcel at the pick-up point the shipment will automatically be returned to the sender. *Return costs will be deducted from the amount to be reimbursed