When subscribing to the subscription, you define the criteria for your first order:
- the type of products: diapers, diaper pants, a mix of both and optional wipes
- the size of the diaper
- the frequency of delivery
- the delivery date
Orders are prepared and shipped by our logistics department only after payment. Your order is debited according to the chosen method of payment and delivery date:
- For bank cards: if your first delivery is expected in 3 days, we will charge your card immediately.
- For SEPA direct debits, we must wait to receive confirmation from your bank, on average at least 5 days.
After payment confirmation, it takes 1 to 2 working days* for the order to be prepared and between 1 and 3 working days for the delivery. This means that it will take 2 to 3 working days on average to receive your box. These deadlines are indicative and may vary.
*Working days: Monday to Friday, excluding public holidays